Guest messaging

Guests write with small questions before they arrive: a late flight, a cot, parking. Answering them quickly is easy service, but only if the messages don’t get lost across email, phone and WhatsApp. Every booking made through your website has a reservation page with a chat, and everything guests write there lands in the Messages inbox, next to their booking.

Hands-on: Sophie writes

Sophie opens her reservation page (the link is in her confirmation email, or she enters her reservation ID and email on the website) and writes in Chat: she lands late and wants the transfer to wait.

Hands-on: Giulia answers

1. Giulia opens Messages. Unanswered shows 1.
2. She clicks Sophie’s conversation. The booking (dates, room, contact) is on the right, and Open reservation jumps to it.
3. She writes the answer and clicks Send.
4. Unanswered now reads All handled.

If a message needs no answer (a simple “thanks!”), No reply needed clears it from the list.

See the effect

Sophie sees Giulia’s reply in the same chat on her reservation page.