Bank transfer payments

Many guests, especially from Italy, Germany and France, are happy to pay a deposit by bank transfer. It costs you nothing, but you need two things: clear instructions, so the money arrives with the right reference, and a deadline, so a room isn’t blocked forever by someone who never pays. Hotel Alberto asks for the 30% deposit of the Flexible rate by transfer and cancels unpaid bookings after 48 hours.

Hands-on

1. Go to Settings › Payment methods and click Edit next to Bank transfer.

2. What the guest sees shows the instructions with your real bank details, taken from Settings › Invoicing.

3. Click Edit text and write the English instructions. The variables in double braces are filled in for each booking:

   {{org.invoice.business_name}}, {{org.invoice.bank_name}}, {{org.invoice.bank_account}} (the IBAN), {{reservation.id}} (the payment reference) and {{org.email}}.

4. Set Cancel unpaid bookings after to 48 hours.

5. Switch Bank transfer on and click Save.

6. What guests see at checkout lets you check the method for an arrival tomorrow, in a week, or on any date.

See the effect

On the booking website, a guest who picks a room and clicks Book now sees Bank transfer as a payment option, with the payment schedule and the date the deposit is due.