Do I Need a Mobile App? Why a Guest Portal is Easier (and Better) for Your Visitors
PMS, Channel Manager & Tech
Guest Experience
Some software promises a “Guest App,” forcing your visitors to download, install, and create a login just to find the Wi-Fi password.
Guests hate that. They are on vacation! They want information instantly, not a digital chore. The best solution is a Guest Portal that works right inside their phone’s web browser.
The Power of the Web-Based Guest Portal
A web-based Guest Portal is just a secure website link that you send to the guest (automatically, via Hoteliera’s messaging). It requires no download and no login.
What the Portal Can Do:
- Show Key Info: Wi-Fi password, door codes, and check-in/check-out times.
- Handle Requests: Guests can instantly request new towels or report a small issue (like a broken lightbulb) without needing to call you.
- Generate revenue: It’s the perfect place to showcase “Extras” (like early check-in, late check-out, or local tour packages) for easy upselling.
How Hoteliera’s Portal Works
Hoteliera’s 24/7 Guest Portal is included in the free core PMS. You customize it once with your branding and local recommendations. When a guest books, the system automatically sends them the unique link.
It’s simpler for them, and it saves you from being on call 24/7.
See Hoteliera in action
Free PMS forever. Book a 15-minute demo and see how it fits your property.
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