Hoteliera-How-to-Guides-Tutorials on Hoteliera Blog — Free PMS & Hospitality Tips

Hoteliera Tutorial: How to Use Hoteliera to Easily File Tourist Information Reports (Compliance Guide)

Wed, 25 Feb 2026 10:00:00 +0100

In places like Spain and Romania, hosts are required to submit guest identification data to the police or regional government within 24 hours of arrival. This is mandatory and non-negotiable.

Failing to do this correctly can result in serious fines.

The Problem with Manual Reporting

Collecting Data: Guests rarely carry photocopies of their ID/passports. You need a secure way to collect the information.
Formatting: The data must often be entered into a specific government website or formatted in a precise way (e.g., XML or specific spreadsheet format).

The Automated Compliance Solution

Hoteliera’s PMS is designed to solve this administrative burden.

The Seamless Payment Process: From Guest Click to Money in Your Bank Account

Mon, 23 Feb 2026 10:00:00 +0100

You’ve set up your payment processor (Stripe, etc.) in Hoteliera. Now, what happens when a guest clicks “Book Now” on your direct website?

The payment process should be invisible to you, and feel professional to the guest. Here is the seamless, three-step flow that happens automatically inside Hoteliera:

1. Secure Transaction (The Invisible Step)

When the guest enters their card details, the information is sent directly to the secure payment processor (Stripe). Hoteliera never touches or stores the sensitive card numbers. The processor instantly verifies the card and charges the required amount (deposit or full payment).

From Spreadsheet to Software: How to Import Your Existing Reservations into Hoteliera

Sun, 22 Feb 2026 10:00:00 +0100

The hardest part about switching to new software is moving all your historical data. You have reservations, guest details, and pricing rules stuck in an old spreadsheet or another costly PMS.

Hoteliera makes this transition seamless and stress-free.

Step 1: Export Your Existing Data

Your goal is to get your guest names, check-in/out dates, and property name into a clean, simple CSV file.

From a Spreadsheet: Simply save your file as CSV (Comma Separated Values).
From Another PMS: Look for the “Export Data” or “Export Bookings” option.

Step 2: Use Hoteliera’s Simple Import Tool

Upload: In Hoteliera’s Bookings/Reservations section, find the “Import” tool.
Map the Data: Hoteliera will ask you to match the columns in your CSV file (e.g., “Guest Name,” “Arrival Date”) to the correct fields in the PMS. This prevents errors.
Validate and Import: The system performs a final check for conflicts (e.g., overlapping dates). Once the data is clean, click “Import.”

That’s it. All your future bookings will automatically populate, and your historical bookings are now safely stored and managed in your new professional PMS.

Is Hoteliera Reliable? The Tech and Security Behind Our Free Property Management System

Sat, 21 Feb 2026 10:00:00 +0100

It’s a fair question: If the core PMS is free, how can you trust it with your entire business? Many hosts worry that “free” means unstable, insecure, or constantly down.

At Hoteliera, we believe the fundamental tools needed to avoid double-bookings and manage guests should be a free utility for the industry. Our stability is our competitive edge.

1. Security is Our Top Priority

We handle two types of data:

Hoteliera Tutorial: The Guest Portal—Your Secret Weapon for Upselling Extras and Local Experiences

Thu, 19 Feb 2026 10:00:00 +0100

You’ve already done the hard work of getting a guest to book. Now, how do you maximize the revenue from that booking?

The answer is simple: Upselling Extras via a non-intrusive Guest Portal.

The Problem with Manual Upselling

If you try to upsell in a welcome email, it looks spammy. If you try to upsell at check-in, it feels awkward. The best way is to let the guest browse on their own terms.

Hoteliera Tutorial: How to Set Up Automated Check-In Messages (And Save Yourself Hours)

Wed, 18 Feb 2026 10:00:00 +0100

The most important part of a guest’s stay is the communication. Are the check-in instructions clear? Do they have the Wi-Fi password? If you fail here, the whole stay starts on a bad note.

Automated messaging is your virtual assistant, ensuring every message is sent perfectly on time.

The 3 Essential Automated Messages

You need to automate at least these three messages:

The Welcome/Thank You (Immediately After Booking): A simple, friendly message confirming the booking and setting expectations.
The Check-in Instructions (24 Hours Before Arrival): Contains the door code, key instructions, and the final property address. Timing is key here—not too early, not too late.
The Check-out Reminder (12 Hours Before Departure): Gently reminds them of the check-out time and procedure (where to leave the keys, trash, etc.).

Setting Up in Hoteliera (The Simple Way)

Create the Template: Go to the Messaging section and create your text (including emojis!).
Use Dynamic Tags: Instead of typing the guest’s name, you use a tag like {{ guest_name }}. Hoteliera fills in the detail automatically.
Set the Trigger: For the Check-in message, you set the trigger to “Send 24 hours BEFORE check-in.”

That’s it. You write it once, and the system sends it perfectly for every future guest.

Advanced Pricing, Simplified: Mastering Hoteliera's Flexible Rate Rules in 5 Minutes

Tue, 17 Feb 2026 10:00:00 +0100

If you’re still using one fixed price for a whole season, you’re leaving money on the table. “Advanced pricing” doesn’t have to mean complex algorithms; it just means setting smart, simple rules that run automatically.

The Rule-Based Advantage

The smartest hosts use a rule-based system. Instead of manually checking every weekend, they tell the system what to do once.

Example Rules You Can Set in Hoteliera:

Weekend Rule: “If the check-in is on a Friday or Saturday, increase the nightly rate by €25.”
Season Rule: “From June 1st to August 31st, increase all rates by 15%.”
Last-Minute Discount: “If a booking is made within 3 days of arrival, decrease the rate by 10%.”

You define the logic, and Hoteliera instantly applies that logic across all your connected channels (Airbnb, Booking.com, your direct site).

Example Scenario: How Maria Uses Hoteliera's Free PMS to Manage Her Calendar and Eliminate Double-Bookings

Mon, 16 Feb 2026 10:00:00 +0100

This is an illustrative example scenario, not a customer account. Names and figures are fictional and shown to demonstrate how Hoteliera works in practice.

Maria, a retired teacher, loved hosting, but she hated the paperwork. Her family apartment near the beach was constantly booked, but managing the calendar on paper and dealing with frantic emails made her stress level skyrocket. Her worst fear was the double-booking.

The Problem: Chaos and Fear

Maria was juggling three calendars and a notebook. She once had a double-booking that cost her a €500 loss and a terrible review. She knew she needed software but was terrified of learning a complicated system or paying high subscription fees.

Hoteliera Tutorial: Connecting Your Channel Manager Without Losing a Single Reservation (Safe Migration Guide)

Fri, 13 Feb 2026 10:00:00 +0100

The biggest reason hosts hesitate to switch to a better PMS is the fear of migration. “What if I lose a booking?” “What if the calendar gets messed up?”

Hoteliera’s process for connecting your existing reservations is designed to be safe, redundant, and error-free. You don’t lose any data, and you don’t risk double-bookings during the switch.

Phase 1: Preparation (Before You Connect)

Stop Taking New Manual Bookings: For 30 minutes, pause all manual actions on your old calendars.
Ensure All OTAs are Up-to-Date: Double-check that all your existing calendars (Airbnb, Booking.com, etc.) are 100% accurate.

Phase 2: The Safe Connection

Import Listings: In Hoteliera, go to Channel Manager and select the platform (e.g., Airbnb).
OAuth Connection: Use the simple connection process (log in on their site) to grant Hoteliera read/write access.
The Safety Check: Hoteliera will read all your existing reservations first. It will then show you a summary of bookings and blocked dates. It will NOT write anything yet.
The Go-Live Flip: Once you confirm the data looks correct, you click “Activate Sync.” Only then does Hoteliera take over and start managing the calendar.

Why This is Safe

Hoteliera’s system uses a pull-first, then push model. It reads the truth from your existing platforms before it ever writes a new instruction. This eliminates the risk of losing data or creating a double-booking during the transition.

[15-Minute Setup] How to Get Your First Property Live in Hoteliera (A Non-Tech Guide)

Wed, 04 Feb 2026 10:00:00 +0100

Welcome! You’ve decided to stop wasting time and money on complex, expensive, or manual systems. This guide proves that getting started with Hoteliera is faster than making a cup of coffee.

Our entire process is designed for hosts who are not tech experts.

Step 1: Create Your Free Account (2 Minutes)

Go to the Hoteliera sign-up page.
Enter your email and a strong password.

That’s it. You are immediately logged into your dashboard.

The Hidden Power of Guest Communication: Why You Should Never Manually Email a Check-in Guide Again (Save Hours of Work)

Sun, 01 Feb 2026 10:00:00 +0100

If you manage a few properties, you spend half your day answering the same questions: “What’s the Wi-Fi password?” “How do I get the keys?” “Is there parking?”

Sending the same email or text 100 times a year isn’t just boring, it’s a waste of your valuable time. This is the definition of work that can, and should, be automated.

The Problem: Repetitive Tasks Steal Your Life

Every hour you spend sending check-in details is an hour you don’t spend on marketing, finding new properties, or just relaxing. You need a system that handles the basics automatically.